The Perks of Working at a “Happy” BPO Company

There is a famous quote that says people who find jobs they enjoy doing will never have to work a day in their life.

Indeed, many employees see themselves staying loyal to companies that provide real satisfaction. That is why progressive companies are putting more premium on cultivating a happy working environment.

But keeping employees happy isn’t a simple one-shot, “just pay them high” deal. Many elements are at play to create a conducive office ambience that attract and retain excellent talents.

That is why, ever since I put up my own company, I have always envisioned to make my employees feel what I want to feel when I was one. A happy, encouraging, and enticing working environment.

One company that has successfully integrated employee satisfaction in its corporate culture is premium boutique BPO company TDCX (PH) Inc.

A consistent best employer awardee, it has reported a low attrition rate of 2-4 percent
last year and has reaped accolades such as “Best Companies to Work for in Asia 2019”
and “Gold for best contact center above 100 seats in Singapore" by Asia Recruitment Awards conferred in Singapore, among other numerous citations.

HAPPY COMPANY, HAPPY EMPLOYEES

So how is it like working for a happy BPO company?
For sure, its employees don’t dread Mondays. Happy employees look forward to going to work so they can make valuable contributions to the company. They perceive their jobs on a more positive light and consider them as a rewarding career.

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TDCX (PH) Inc. senior trainer Jerold Jaranilla for one, describe his job as “not like work.”
“I start my day with our free coffee to get me going. And then I put my trainer hat on and share to my trainees everything that they need to know to save the day of their customers. It just doesn’t feel like you’re working in an office here,” he shared.

That perception can be largely credited to the homey yet modern office setting that greet him and his colleagues each day. TDCX (PH) Inc. veers away from the traditional cube farms dominating the entire office space. Instead the interiors were designed to engage the senses and create memorable experiences for the employees.

The play of light, space and colors were intended to encourage sporadic breaks from work or support socializing among co-workers. Carefully selected furniture and aesthetic elements accord a relaxed environment for open communication and collaboration, as well as space to concentrate and be productive.

Jaranilla affirms, “Every section, every corner of every TDCX (PH) Inc. site is truly amazing. It’s modern, it’s unique, it’s comfortable, and most importantly it’s Instagrammable.”

MORE THAN HIGHER INCOME

TDCX (PH) Inc. prides itself for offering a competitive compensation and remuneration package which is 20% higher than the other players in the industry, based on several benchmarking studies.

But with majority of its workforce belonging to the generation that blurs the boundary between work and personal life, it doesn’t limit itself to fat paychecks to entice highly-skilled employees and guarantee retention.

At TDCX (PH) Inc., there is a prevailing office culture that enable employees to pursue a more balanced lifestyle and one that supports a sense of belongingness and meaning among its workforce. On top of that, they also enjoy a top-drawer healthcare plan, opportunities for learning and a variety of employee engagement activities such as contests and raffles.

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“It has been doing an excellent job in promoting work-life balance and in making sure that everyone is truly happier. We value relationships. We genuinely care for each other and we are committed in working hard to make everyone successful,” reveals Jaranilla.

It is no wonder that there is a widespread upbeat vibe among TDCX (PH) Inc. employees. This eventually inspired the management to coin and imbibe the office mantra “Be Happier.”

“Be happier” does not only serve as a battle cry to celebrate achievements and good times, but it is also a beacon that spurs everyone to achieve their goals…to push through despite the challenges.

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As explained by Jaranilla, “Every time I feel pressured, I always remind myself why I wanted to be here in the first place and that’s what keeps me going.”

Jaranilla has been with the company since its inception four years ago. He is proud to be part of the pioneer wave and thankful for the opportunities for career and personal growth that the company has offered.

More information on TDCX (PH) Inc. and on its “Be Happier” programs is available at
https://www.facebook.com/tdcx.philippines/. To join TDCX (PH) Inc. or learn about career
opportunities, contact tdcx.com/careers or (02) 8862-9500. ###

A job that doesn’t feel like work is how Jerold describes being part of TDCX (PH) Inc.’s team.

A culture that supports a sense of belongingness is one of TDCX (PH) Inc.’s core distinctions among other BPO companies

I have never worked in a BPO Company, but I am so inspired to share these to  you to let you know how it’s like to work in companies like TDCX (PH) Inc.  and to encourage everyone, employee or business owner, to take cue on how to create a flourishing ‘home’ at the workplace.

 

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Not a cistern, but the sea; and may possibly own a larger hippocampus than most Neanderthals.

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